Privacy Policy

First Priority Credit Union, your member-owned financial institution, is committed to providing the products and services that meet your needs and help you reach your financial goals.  We are equally committed to protecting your privacy, as well as your financial assets.  Whether you are an existing member or are considering membership with us, you can be confident that your financial privacy is our priority.  You have a right to know how we collect, retain, use and safeguard your personal financial information.  Below, we explain how we do that.

What Data We Collect

When you open an account with us, we collect and retain nonpublic, personal information about you such as:

• Name
• Address
• Phone numbers
• Email addresses
• Date of Birth
• Social Security Number
• Government Identification Numbers
• Transaction and history
• Credit history
• Credit score

How We Collect Data

We collect this data from:

• Your membership application and other forms
• Your proof of Identification
• Loan applications
• Transactions
• Consumer reporting agencies
• Information obtained from third parties when verifying the data you provided on applications or other forms
• Information you provided to our non-affiliates such as credit card processors

Why We Collect Data

We collect this data so that we can perform the regular daily operations required to provide financial services.  We also collect data to comply with state and federal regulations.

Who We Share Data With

We do not disclose any nonpublic personal information to anyone except as permitted by law.  All financial companies need to share member’s personal information to run their everyday business.  We share this information so that we may process your transactions, maintain your accounts, respond to court orders, respond to legal investigations, or report to credit bureaus.  We require that all our third party, nonaffiliated business partners adhere to privacy principles and standards of conduct consistent with those to which the Credit Union adheres to for keeping member information confidential.   We may also share information to complete a transaction because you have requested that we share it, sharing is required to enforce an agreement we have with you, or it is required by law. 

We do not provide your information to third parties for their independent use including marketing purposes, or for any other purpose not listed above. 

We do not share or sell SMS opt-in or phone numbers for the purpose of SMS.

Keeping your information secure is our priority, so the Credit Union limits employee and official access to personally identifiable member information to those employees and officials with a valid business reason for knowing such information.  We train our employees on the importance of confidentiality and privacy and require each of our employees and officials to comply with this policy, as well as internal policies.

How We Store Data

All credit union operational and data processing systems are in a secure environment that protects your account information from being accessed by third parties.  In addition, we maintain appropriate security standards and procedures to prevent unauthorized access to all credit union data. 

Data is retained as required by law and as required for credit union operations.  Documents and media containing sensitive data are physically destroyed when it becomes obsolete, and the record retention requirement has been satisfied.

Your Rights

When you open an account, you agree to provide all information required by law as well as information necessary for the products and services that you request.  Because we only share information when necessary for our everyday business needs, you do not need to contact us to limit sharing of your information.

What We Collect On-line from Members and Non-members, and How We Use It

First Priority Credit Union collects, retains, and uses information about members only where reasonably necessary and allowed by law.  We use this information to administer our business and to provide products, services, and other opportunities that we believe will benefit our members.

When you visit our website, we may collect and retain the following information:

• Your IP address
• The domain name from which you access the internet
• The date and time you access our site
• The type of computer you are using
• The type of web browser you are using
• Your name and email address if you make an online request for us to contact you.

We will not share any such information to any third party unless required for our everyday business needs or required by law.  We do not provide your information to third parties for their independent use including marketing purposes, or for any other purpose not listed above. 

We use this information to measure the number of visitors to our site and to help us make our site more useful to you.  If you identify yourself by inputting your email address at our website, we will use that information only to respond to your inquiry or request by email.  We may place non-information sharing cookies on your device to improve your online experience.  You make use your browser settings to change this option.

If you have any questions about how we protect your privacy, or you believe that we have incomplete or inaccurate personal information about you, please call us at (325)692-4089, or write to us at 3165 S 27^th Street, Abilene, Texas 79605.

How You Can Help Protect Your Privacy

You can protect yourself from identity theft and unauthorized access to your personal information by following these simple guidelines:

• Protect your account numbers, card numbers, user names, PINs (personal identification numbers) and passwords.  Never keep your PIN with your debit or credit.
• Use caution when disclosing your account numbers, social security numbers, etc . to other persons. If someone calls you, explains that the call is on behalf of the credit union and asks for your personal information, you should beware.  Credit union staff and card processors have access to all of the personal information they need about you will not need to ask for it.
• Keep your information with us current. It is important that we have current information on how to reach you.  If we detect potentially fraudulent or unauthorized activity or use of any account, we will attempt to contact you immediately.  Remember, we already have your personal information.
• Promptly review your account statements to verify that there has been no unauthorized activity on your account. Contact us immediately at 325-692-4089 if you detect any unusual activity on your account statement.  If you detect unauthorized activity using your debit or credit card during non-business hours, you may contact our card processor at 1-800-682-6075.